Cloud Call Center

Your complete call centre solution in one easy-to-use, native cloud application.

When you boost the agent experience, you help them to deliver an all-around better customer experience. And that can positively influence your sales and service delivery. Took a look at Samo Al Atheer Cloud Call Center and how we can positively impact your:

Major productivity, minimal setup

But “better service, more sales” are the four words that describe what our contact center’s ready-to-use CRM integrations give you.

Easy-to-manage omnichannel features

That’s how you get your agents to stay happy, stick around, and thrill customers on the first contact.

A single, cloud-native solution

Get the ﬂexibility, privacy, and reliability you want while using any telephony provider, with on-demand scalability.

Customer Experience

Reimagine everything.

When you have the right tools—not to mention an eye to the future—you’re ready for tomorrow, now. So whether it’s remote and hybrid working, evolving communications channels, or the yet-to-be defined preference—we can help.

Samo Al Atheer continually enhances VCC to grow and adapt to market preferences, regulations, and laws.
Helps meet changing customer needs faster and at lower cost.
Samo Al Atheer tools and features future-proof your contact center to communicate with confidence and deliver exceptional customer experience.
Easily and seamlessly integrate the latest technology that benefits both your customers and agents.
Integrated features help boost AHT, FCR, CSAT, NPS, and more.

Omnichannel

Serving and selling is better when it’s all connected.

Imagine the ideal cloud call center software solution. Not just any solution, but one integrated into a CRM. Easy to use. Omnichannel. With an AI that routes customers right where they need to go. And it doesn’t care whose telephony its agent is using.

For ease of use, click-to-dial or auto-dial within your CRM, keep other integrated enterprise telephony features through your existing PBX, unified communications, and mobile phones, and even use WebRTC.
Auto-log calls and recordings and display the latest customer-info screen pops right in the CRM.
Use the customer details your CRM’s already got for dynamic routing to the best agent.
Do omnichannel right—voice, digital channels, video, and more!—by communicating the ways everyone wants most.
Leverage dynamic routing, offer agent assistance during calls, do post-call analysis, and more.
Display a local number to get more people to pick up, and save time with voicemail drop.

Features

Best of breed contact center capabilities.

You want the best for your organization, customers, and agents. It starts with reporting features, analytics and QA tools, KPI monitors, and more. You can easily configure, optimize, and hit it right on the no’s: No code, no downloads, no add-ons.

Conversation Analyzer helps transcribe, tag, and QA customer calls like it’s a sprint.
Custom dashboards and wallboards deliver real-time visibility into KPIs.
Virtual Assistant brings conversational AI to your self-serve requests.
Omnichannel helps you engage customers on their terms.
Screen sharing brings a new level of customer engagement.
A suite of communications APIs enriches contact center experiences.

Agent Experience

Turn your agents’ jobs into something they never expected: Fun.

They’re good, these agents of yours. Good, but with the goods to be great. And while you’ve always been able to put your finger on a mouse to scroll halfway down a webpage, you might just now be putting your finger on what your agents need most: the gamification that turns a call center into a contact sport.

Serve those who serve your customers—ratchet up agent efficiency, productivity, tools, and techniques.
Drive compliance and agent training by logging, transcribing, tagging, and recording conversations.
Listen in on your agents’ calls and whisper discreetly when they need you (like a good coach should).
Drive spirited competition and inspire your agents’ greatest performances yet.

Security

Free IT to reveal new insights and launch the business forward.

Without even breaking a sweat, you’re delivering a conﬁgurable, straightforward, telephony-agnostic platform to your organization in a secure, compliant way. Sheer joy. Oh yes, that’s exactly what everyone’s feeling—especially the IT folks. Why? Because with Samo Al Atheer Cloud Call Center, the tedious fix-it ticket is dead. Long live the BI discovery.

Dump the complex legacy IT systems—plural—and swap them for a cloud-native solution—singular.
Drop Samo Al Atheer Cloud Contact Center right in your CRM on day 1 — Salesforce, ServiceNow, Microsoft Dynamics, and more.
So scalable your IT team can do it locally, globally, easily, securely, reliably—the good adverbs never stop.
Enjoy exceptional voice quality and platform reliability thanks to our global partners’ carrier redundancy.
Rely on a single company and a single platform for your singular communication needs.