Cloud Telephony
Cloud telephony solution is new age business communication model that replaces traditional method of business communication through external hardware. Samo Al Atheer is a modern day cloud telephony provider offers superior business communication products to businesses ranging from startups, SMEs to Enterprises business model to increase their business productivity with 99.99% uptime.
New Way Of Business Communication In Cloud
Cloud telephony completely shifts the entire business telephony system to cloud which reduces the hardware installation, setup and maintenance cost. Cloud telephony business communication system allows real-time call monitoring feature through which live customer calls can be tracked in dashboard.
Auto Dialer
Auto Dialer is another way of making outbound calls to set of customers automatically. The outbound calls are equally split to each user by based on their activity.
Predictive Dialer
Predictive dialer tends to connect customer first and then call gets routed to agents, a time-saving dialer model which reduces the waiting time of the agent.
Outbound IVR
Give an option for your customers to opting for a service or an acknowledgement or delivery confirmation using outbound IVR through a customized voice message.
Click2call
Start initiating business calls by dialing the customer phone number on the click2call dialpad. Connect with your customers from anywhere through click2call.
Futuristic
Samo Al Atheer is a Cloud Telephony Provider in India with a top-end network connectivity setup built in cloud to serve all our clients effectively through Cloud IVR with powerful dashboard features. We ensure Best Cloud Telephony Solution through which all business calls can be monitored and tracked instantly. Managing users performance through call recording and analyzing call reports from anywhere.
Cloud Telephony Solution allows your users to receive business calls without worrying about office setup and all your customer calls will get responded straight away. Integration of Samo Al Atheer Cloud Telephony features into our CRM or third-party applications can be implemented through Webhooks & API.
Call Monitoring
Monitor and listen active user calls to improve user performance and to resolve customer queries instantly.
Call Barging
Supervisors can coach agents in live customer call to improve quality and productivity.
Call Whispering
Speak to users secretly while they are on the active call without disturbing the customer conversation.
Live Call Feeds
Check the live status of the ongoing calls in your live call feed section in dashboard to improve productivity.
Save Time And Eliminate Data Entry Using CRM
Integrating business phone system in CRM, work tools & helpdesk improves agents performance and saves more time. The agent initiates an outbound sales call from CRM and manage to input the call status, call remainders etc instantly.
- Ease to initiate the call from work tool.
- Manage call inputs instantly from CRM.
Outgoing Call POPUP
Agents will get a popup notification for outbound calls in CRM which allows agents to manage customer details for quick sales turn around conversion.
Outgoing Call Logging
Call logs of outgoing calls can be tracked in the history section of CRM which provides an option to pull call logs as reports with multiple filter options.
Call Recording
Record customer calls to improve user and customer conversations for better customer experience.
Desktop notification
Get instant updates as notifications in the dashboard for each and every new report.
Agent Productivity
Call analytics of Samo Al Atheer will notify sales architects of agents productivity, calls they have missed, calls they have answered, their login and logout hours per day, top performer of the day and more to conclude the sales conversions rate.
Tags
Group call reports based on tags to view it as an total desires report.
Call Notes
Write down the feedback or comment for the particular customer call and use it for future reference.
Call Back
Get back to a missed customer call instantly through phone numbers in the call back list.
Agent Status
Displays the current status of an agent like online, offline, break and dialer mode.
