Virtual Number
Manage your business calls from anywhere, anytime with a single virtual number.
Get a virtual number with Samo Al Atheer and you can start receiving calls to your existing phone lines in minutes. Choose from our inventory of local, national and toll-free phone numbers in over 120 countries worldwide. There’s no quicker, easier, or more cost-effective way to set up a new phone or fax number anywhere in the world.
Why Your Business Needs It?
Higher Conversion Rate
Track every inbound and outbound call which are potential business opportunities and engage proactively to drive more conversion.
Identify Quality Leads
Easily classify and nurture all quality leads to reduce the churn rate and offer streamlined customer engagement.Virtual number solution allows you to mask the numbers of both the agent and the customer.
Be Omnipresent
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
Number Masking
Ensure customer privacy and zero lead leakage with number masking solution where customer and agent details are hidden during a live call.
Optimize Operational Efficiency
Route the customer calls to the specific agents based on their availability, caller’s history and location and never miss a lead.
Real-time Data Insights
Receive actionable data insights on call performance, with call logs to enhance customer engagement from call masking service, to gauge the performance of agents.
Key Features
Call recording
Samo Al Atheer allows you to record calls, monitor them and make better business decisions.
Smart call routing
Our automated call distribution feature automatically redirect customers calls to the right agents based on their requirements.
Call queuing
Enable call queuing to put customers in a virtual queue in case all agents are busy. Till the customer is connected, you can play a tone or a recording.
Call reporting
Ensure customer privacy and zero lead leakage with number masking solution where customer and agent details are hidden during a live call.
Parallel ringing
Use Virtual Numbers to ensure no calls go missed by parallelly ringing all the agents at the same time.
IVR
Give your customers a seamless experience every time they call you by using IVR.
Call differentiation
Division between professional and personal calls even on the same device.
Call forwarding
Exotel allows you to forward calls to multiple numbers depending on your usage.
Customizable
Completely customise the system to suit your business needs.
